Refund & Custom Order Policy
Most Statement Signs products are custom-made and produced specifically for each customer.
Because personalized signs are made to order, they cannot be returned, exchanged, or refunded for change of mind once production has started.
StatementSigns.com is operated by Art Studio 21, a custom signage studio based in Albania serving customers in the United States and internationally.
Free Cancellation Before Mockup Approval
You can cancel your order free of charge, with a full refund, at any time before you approve your mockup. Just email hello@statementsigns.com with your order number.
You can also ask for changes to your mockup as many times as you need before you approve it.
After Mockup Approval
Once you approve your mockup, your sign goes into production and the order can no longer be cancelled, refunded, or changed.
Please review all spelling, names, dates, colors, sizing, and design details carefully before approval.
Signs from our designs and signs you design yourself in our online designer have no mockup step, so they go into production soon after you order. If you need to cancel or change one, contact us as soon as possible; once production has started, the order can't be cancelled.
Custom-Made Products
Custom-made products include, but are not limited to:
- Personalized neon signs
- Wedding neon signs
- Business logo signs
- Acrylic signs
- Signs with custom names, text, dates, logos, colors, sizes, materials, or layouts
- Any product made according to customer-approved details
Because these items are produced specifically for you, we cannot resell them as standard products.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Custom-made signs
- Personalized products
- Products made with approved customer text, logo, name, date, color, material, or size
- Products damaged by incorrect installation, misuse, mishandling, or customer modification
- Products where the customer changed their mind after production
- Products where the approved design matches the final product
Damaged Items
If your item arrives damaged, contact us within 48 hours after delivery at:
Please include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- A short explanation of the issue
If the product arrived damaged and the damage claim is valid, the order is eligible for a full refund. We may also offer a replacement or another solution if the customer prefers.
Please keep the original packaging until the case is reviewed.
Damage claims reported after 48 hours may be harder to verify and may not be eligible for a full refund.
Incorrect Items or Production Mistakes
If we made a production mistake, contact us as soon as possible with your order number and photos of the issue.
We will review the case and provide an appropriate solution. Depending on the situation, this may include replacement parts, a repair solution, partial replacement, product replacement, full refund, or another appropriate resolution.
Color, Size, and Design Expectations
We do our best to represent colors, materials, and sizes accurately.
However, colors may appear slightly different depending on screen settings, lighting, photography, materials, and production conditions.
For custom signs, the final product is based on the approved design direction, selected options, and production specifications.
Shipping Delays
Shipping times are estimates and are not guaranteed.
Delays caused by couriers, customs, holidays, weather, incorrect addresses, or other circumstances outside our control are not considered grounds for automatic refund.
Refund Method
Approved refunds go back to your original payment method. Your bank may take a few business days to show them.
How to Contact Us
For order changes, cancellations, damage claims, or refund questions, contact:
Please include your order number so we can review your request faster.