Privacy Policy

This Privacy Policy describes how Statement Signs collects, uses, and protects your personal information when you visit or make a purchase from StatementSigns.com.

StatementSigns.com is operated by Art Studio 21, a custom signage studio based in Albania serving customers in the United States and internationally.

Legal operator:

Art Studio 21
Piazza Santa Barbara, Ndertesa 2, Hyrja 2, Kati 2
Divjake, 9022
Albania

Customer support email: hello@statementsigns.com

Information We Collect

When you visit StatementSigns.com, place an order, contact us, request a mockup, or interact with our website, we may collect certain information from you.

This may include:

• Your name

• Email address

• Shipping address

• Billing address

• Phone number if provided

• Order details

• Payment confirmation details

• Product customization details

• Uploaded logos, images, text, or design instructions

• Communication history with our team

• Device, browser, and website usage information

We collect this information to process orders, prepare custom products, provide customer support, improve our website, and communicate with you about your order or request.

Custom Design and Uploaded Files

Because our products are custom-made, you may provide text, names, dates, logos, images, artwork, or other design materials.

We use these files and details only to prepare your mockup, produce your order, communicate with you, and provide customer support.

You are responsible for making sure you have the right to use any logo, artwork, image, trademark, or design material you upload or send to us.

How We Use Your Information

We may use your information to:

• Process and fulfill your order

• Prepare custom mockups or design previews

• Produce and ship your sign

• Send order confirmations and tracking information

• Communicate with you about your order or request

• Respond to customer service questions

• Review damaged item or warranty claims

• Improve our products, website, and customer experience

• Detect fraud or prevent misuse of our website

• Comply with legal, tax, accounting, or regulatory obligations

Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers who help us operate our business, including:

• Shopify and website service providers

• Payment processors

• Shipping and courier companies

• Email and communication providers

• Analytics and advertising platforms

• Professional advisors, if required for legal, tax, or accounting purposes

We share only the information needed for these services to function.

Payments

Payments are processed through Shopify and/or third-party payment providers.

We do not store your full payment card details on our own systems. Payment information is handled securely by the payment provider according to their own privacy and security practices.

Shipping

To deliver your order, we may share your name, shipping address, phone number if provided, email address, and order details with shipping and courier providers.

Marketing Communications

If you choose to subscribe to marketing emails, we may send you updates, offers, product information, or promotional messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at hello@statementsigns.com.

We may still send non-marketing emails related to your order, customer service request, shipping, warranty, or legal notices.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, support checkout functionality, and help with advertising or analytics.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Analytics and Advertising

We may use analytics and advertising tools to understand how visitors use our website and to improve our marketing.

These tools may collect information such as pages visited, device type, browser type, approximate location, referral source, and interactions with our website.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, warranty claims, accounting, legal obligations, fraud prevention, and business records.

Order information may be kept for a reasonable period as required for tax, accounting, and legal purposes.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Object to or restrict certain processing

• Withdraw marketing consent

• Request information about how your data is used

To make a privacy request, contact us at hello@statementsigns.com.

We may need to verify your identity before completing certain requests.

International Customers

StatementSigns.com is operated from Albania and serves customers internationally, including customers in the United States.

By using our website, placing an order, or submitting information to us, you understand that your information may be processed in Albania or by service providers located in other countries.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at hello@statementsigns.com.

Security

We take reasonable steps to protect your personal information.

However, no website, online transmission, or digital storage system can be guaranteed to be completely secure. You are responsible for keeping your account details, email access, and order information secure.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website, legal requirements, or services.

The updated version will be posted on this page with the latest effective date when applicable.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please email us at:

hello@statementsigns.com

StatementSigns.com is operated by Art Studio 21.